FAQ
Shipping & Delivery
Domestic Shipping
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All domestic orders are shipped via UPS.
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Standard delivery time: 2–8 business days.
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Orders are processed and shipped within 1–2 business days (Monday–Friday).
International Shipping
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International orders are shipped via USPS.
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Standard delivery time: 6–27 business days (varies due to customs).
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Please note: Customers are responsible for any customs fees or duties.
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Extended delivery times may occur depending on destination country.
For order status updates, please contact our customer service team at wqwandks2631134@outlook.com.
Shopping FAQs
1. How is the quality of your products?
Our products are made with strict quality standards and offer higher quality compared to many competitors. Customer satisfaction and shopping experience are always our top priority.
2. Are the product photos accurate?
Yes. Most photos are taken by our in-house photographer to ensure accuracy. Only a few are sourced from magazines for reference.
3. Can I change or cancel items in my order?
Yes, as long as the order has not been shipped, you may request changes or cancellations.
4. Do you support dropshipping?
Yes, we do.
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Download images from our site and list our products on your store.
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Contact us by submitting a ticket and provide your store link.
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Once approved, we will mark your account as a dropshipper and you will automatically enjoy VIP discounts on your orders.
Refunds & Returns
1. How do I receive a refund?
If you are unsatisfied with your order, you may return the products for a full refund. If return shipping costs exceed the value of your items, we will work with you to reach a fair agreement regarding unreturned items.
2. What if my order arrives damaged or defective?
If your order arrives damaged or defective, we offer a full refund. Please provide a photo of the damaged item and contact our customer service team at wqwandks2631134@outlook.com (submit a ticket through your account). We will reply within 24 hours and assist you with the refund process.